Appointments

We offer appointments with a doctor or nurse at your request. We also offer appointments pre-bookable up to one month in advance. Routine appointments are available every morning and afternoon.

Medical emergency appointments are available every day. If you need an urgent appointment call reception at 8:30am for an appointment and  you will be seen as soon as possible on that day. Please help the receptionists by telling them whether or not your problem is urgent. Nurse pillar can also give advise and speak or see patients if their are no emergency appointments.

Nurse Triage

On a Monday and Friday morning we have a new triage system, when you call for an emergency appointment you will be added to a triage list, the nurse will call you back asap and will confirm wither you will see a doctor that day or can be seen with Eileen herself.

The Practice is open from 08:30 to 18:00 Monday to Friday. Evening surgeries are available from 18:00 to 18:45 on a Wednesday. In total the Practice runs five morning surgeries and five afternoon surgeries. 

All surgeries are organised on an appointment system with emergency appointments each day.

Each appointment is allocated a 10 minute slot, however, if you feel you require more time at your appointment, please advise the receptionist when you call to make the appointment. 

Panel Line Appointments/Sickline

Panel line/sick line appointments are seen after the morning surgery. Please telephone 24-hours in advance to arrange an appointment on 0141 531 6650. Please provide information of what the reason for your sickline is and how long for.

Self Certificate

If you are asked to provide a self ceritificate for your work please follow the links below:

https://public-online.hmrc.gov.uk/lc/content/xfaforms/profiles/forms.html?contentRoot=repository:///Applications/PersonalTax_iForms/1.0/SC2&template=SC2.xdp

https://www.royalholloway.ac.uk/iquad/collegepolicies/documents/pdf/humanresources/selfcertificate.pdf

Telephone Advice

You will be asked to leave a message and the doctor/practice nurse will try to return your call as soon as possible.

Interpreters

We can arrange interpreter services for patients who do not speak English. Please let us know if you need this service when booking your appointment.. The practice cannot guarantee an interpreter at short notice so please ensure adequate time between booking the appointment  and letting us know if you need one. If you cancel your appointment REMEMBER to cancel the interpreter with the receptionist also.

Cancelled Appointments

If you are unable to make your appointment, you should contact receptionist and cancel the appointment and arrange another appointment if necessary. If you are unable to keep your appointment you must contact the surgery at least one hour before to cancel so that someone else can use the time.  If you fail to do this it will be registered that you did not attend.  Since we monitor attendance of appointments we would write to you if you failed to keep your appointment.

If you require a housevisit please read this leaflet.Home Visits

Whenever possible, we would ask you to make every effort to make it to the surgery to be seen, rather than request a home visit. This will allow the doctor to spend more time with you, and he would have easier access to medical facilities to help deal with your problems.

If a visit were necessary, it would be helpful if your request could be made between 08:30 – 10:00. Home visits will be dealt with as quickly as possible. If you feel your call needs immediate attention, the receptionist will ask you to discuss this with the doctor.