Appointments
We offer appointments with a doctor or nurse at your request. We also offer appointments pre-bookable up to one month in advance. Routine appointments are available every morning and afternoon.
Medical emergency appointments are available every day. If you need an urgent appointment call reception at 8:30am for an appointment and you will be seen as soon as possible on that day. Please help the receptionists by telling them whether or not your problem is urgent. Nurse pillar can also give advise and speak or see patients if their are no emergency appointments.
Nurse Triage
On a Monday and Friday morning we have a new triage system, when you call for an emergency appointment you will be added to a triage list, the nurse will call you back asap and will confirm wither you will see a doctor that day or can be seen with Eileen herself.
The Practice is open from 08:30 to 18:00 Monday to Friday. Evening surgeries are available from 18:00 to 18:45 on a Wednesday. In total the Practice runs five morning surgeries and five afternoon surgeries.
All surgeries are organised on an appointment system with emergency appointments each day.
Each appointment is allocated a 10 minute slot, however, if you feel you require more time at your appointment, please advise the receptionist when you call to make the appointment.
Panel Line Appointments/Sickline
Panel line/sick line appointments are seen after the morning surgery. Please telephone 24-hours in advance to arrange an appointment on 0141 531 6650. Please provide information of what the reason for your sickline is and how long for.
Self Certificate
If you are asked to provide a self ceritificate for your work please follow the links below:
https://public-online.hmrc.gov.uk/lc/content/xfaforms/profiles/forms.html?contentRoot=repository:///Applications/PersonalTax_iForms/1.0/SC2&template=SC2.xdp
https://www.royalholloway.ac.uk/iquad/collegepolicies/documents/pdf/humanresources/selfcertificate.pdf
Telephone Advice
You will be asked to leave a message and the doctor/practice nurse will try to return your call as soon as possible.
Interpreters
We can arrange interpreter services for patients who do not speak English. Please let us know if you need this service when booking your appointment.. The practice cannot guarantee an interpreter at short notice so please ensure adequate time between booking the appointment and letting us know if you need one. If you cancel your appointment REMEMBER to cancel the interpreter with the receptionist also.
Cancelled Appointments
If you are unable to make your appointment, you should contact receptionist and cancel the appointment and arrange another appointment if necessary. If you are unable to keep your appointment you must contact the surgery at least one hour before to cancel so that someone else can use the time. If you fail to do this it will be registered that you did not attend. Since we monitor attendance of appointments we would write to you if you failed to keep your appointment.
